This is a valid troubleshooting action. Identity Security Cloud depends on the source's entitlement schema to understand what entitlement objects and attributes should be collected. If the schema or entitlement-type configuration is incorrect, a newly created entitlement might not be recognized correctly during aggregation.

In the current Identity Security Cloud interface, this functionality is represented under Entitlement Management > Entitlement Types and Schemas . Each entitlement type has a schema that defines attributes such as its identifier, name, display name, description, and other source-specific properties. The account schema also identifies which account attributes represent entitlements. Consequently, schema configuration directly affects how source entitlement information is interpreted and linked to accounts.

Administrators should therefore confirm that the expected entitlement type exists, verify that its entitlement ID and entitlement-name attributes are mapped correctly, and then perform an entitlement aggregation. SailPoint specifically recommends examining and correcting entitlement schema mappings when entitlement information is not being aggregated correctly.

Study Guide Reference: Sources — Entitlement Types and Schemas, Entitlement Aggregation, Source Entitlement Configuration.

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