The best answer is B. Hold workshops with end users to gather feedback . In PMI-CPMAI, the early phases focus on aligning the AI solution with real business needs, anticipated adoption realities, and actual operating context before locking in technical decisions. PMI’s official outline emphasizes reviewing organizational readiness, planning integration with existing systems and workflows, identifying user resistance and adoption barriers, and developing user satisfaction and adoption criteria. It also stresses defining project scope, assumptions, constraints, deployment considerations, and success criteria that align with organizational objectives.

Because the question asks what should be done first , the project manager should begin by engaging the people who will actually use or be affected by the system. Workshops with end users are the most direct way to learn where the solution will be used, what devices matter, what operational constraints exist, and what conditions may affect implementation success. A technical requirements audit comes later, once usage realities are understood. A detailed usage scenario analysis is valuable, but it should be built from user input rather than assumed in advance. Comprehensive UX research can also help, but the PMI-aligned first move in a project context is stakeholder engagement that grounds later analysis in real user needs and operating conditions.