Comprehensive and Detailed Explanation From Exact Extract:

PESTLE analysis examines external environmental factors—Political, Economic, Social, Technological, Legal, and Environmental—that affect the organization. Given the scenario includes customers in a regulated environment and IT service delivery expectations, the most relevant factor is changinggovernment policieson secure IT systems (Political/Legal). These directly affect service compliance and must be considered in strategic planning. Options A and C are internal operational considerations. Option D, while important for sustainability, is less immediately relevant than regulatory compliance.