You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?
A.
Urgency value remains at 100, but other service level processing continues.
B.
Urgency value continues to increment as configured.
C.
Service level processing is halted until the assignment is completed.
D.
The user is notified that the maximum urgency has been reached.
When a service level's goal interval lapses and the urgency is adjusted to 100:
B. Urgency value continues to increment as configured. In Pega, urgency levels can continue to increase based on additional factors configured within the service level. This includes the urgency escalation that may occur at the deadline and passed deadline intervals. The adjustment to 100 does not cap the urgency; instead, it sets a new baseline from which further increments may occur as defined by the service level settings.
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