A global exception is a rule that allows you to exclude specific files, processes, or behaviors from being blocked or detected by Cortex XDR. A global exception applies to all endpoints in your organization that are protected by Cortex XDR. Creating a global exception for a vitally important piece of software that is known to be benign would prevent Cortex XDR from blocking this software in the future, for all endpoints in your organization.

To create a global exception, you need to follow these steps:

In the Cortex XDR management console, go to Policy Management > Exceptions and click Add Exception.

Select the Global Exception option and click Next.

Enter a name and description for the exception and click Next.

Select the type of exception you want to create, such as file, process, or behavior, and click Next.

Specify the criteria for the exception, such as file name, hash, path, process name, command line, or behavior name, and click Next.

Review the summary of the exception and click Finish.

References:

Create Global Exceptions: This document explains how to create global exceptions to exclude specific files, processes, or behaviors from being blocked or detected by Cortex XDR.

Exceptions Overview: This document provides an overview of exceptions and how they can be used to fine-tune the Cortex XDR security policy.