To fully manage a firewall from Strata Cloud Manager (SCM), it’s essential to establish trust and ensure reliable connectivity:

Configure NTP and DNS servers

The firewall must have accurate time (NTP) and name resolution (DNS) to securely communicate with SCM and related cloud services.

“To ensure successful management, configure the firewall’s NTP and DNS settings to synchronize time and resolve domain names such as stratacloudmanager.paloaltonetworks.com.”

(Source: SCM Onboarding Requirements)

Install a device certificate

A device certificate authenticates the firewall’s identity when connecting to SCM.

“The device certificate authenticates the firewall to Palo Alto Networks cloud services, including SCM. It’s a fundamental requirement to establish secure connectivity.”

(Source: Device Certificates)

These steps ensuretrust, secure communication, and successful onboarding into SCM.