You have a ticket from a new user on the system, indicating that he cannot log in to his account. The information in the ticket gives you both the username and password. The ticket also shows that the account was set up three days ago.

As root, you switch users to this account with the following command:

su – newuser

You do not get an error message.

You then run 1s -1a and see the following files:

local1.cshrc local1.login local1.profile .bash_history .bashrc .profile

As root, you grep the /etc/passwd file and the /etc/shadow file for this username, with these results:

/etc/passwd contains newuser:x:60012:10:/home/newuser:/usr/bin/bash

/etc/shadow contains newuser:UP: : : : :10: :

As root, what is your next logical step?