Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX leverages AI to streamline document-related processes. Its primary role isto automate the extraction of data from documents for faster processing.
How It Works:IDR uses machine learning to scan and interpret unstructured documents (e.g., invoices, contracts), extracting key data (e.g., names, dates, amounts) without manual input.
Benefit:This accelerates workflows like order processing or customer onboarding, improving operational efficiency and reducing errors.
CX Context:In CX, it supports service and sales by quickly integrating document data into customer records.
Option A (Campaign Content):IDR doesn’t create content; it processes existing documents.
Option B (Customer Insights):Insights may be a byproduct, but it’s not the primary role.
Option D (Social Media):IDR is unrelated to social media management.
Oracle Fusion Cloud CX documentation, such as "Oracle AI for Fusion Applications," highlights IDR’s automation capabilities.
[References:Oracle AI for Fusion Applications (docs.oracle.com), Oracle Fusion Cloud CX Guides., ]
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