The best way for the customer to learn how to create, escalate, comment, and close cases is through a demonstration of the Support Portal. This portion of the Knowledge Transfer focuses on showing customers how to effectively use the Support Portal, which is an essential tool for managing support tickets and communicating with Nutanix support. This hands-on demonstration helps ensure that customers are familiar with the functionalities and can navigate the portal effectively.References:
Nutanix University - NCS-Core 6.8 Learning Path
The Nutanix Bible, Support and Maintenance chapter (https://www.nutanixbible.com/ )
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit