When encountering an error related to unsupported ISO media during the imaging process, and the ISO version is not listed in the whitelist file, the consultant should take several steps to resolve the issue. Replacing and saving the whitelist file in Foundation ensures that the latest compatibility data is used. Downloading the iso_whitelist.json from the Support portal provides the most recent and comprehensive list of supported ISO versions. Editing the whitelist file in Foundation allows the consultant to manually add or update entries to include the ISO in question, ensuring the imaging process can proceed.

References:

Nutanix Bible: Foundation Imaging and Compatibility

Nutanix University: Handling Foundation Errors