When a NetSuite user forgets their password and security questions, an administrator can restore access using the "User Access Reset Tool." This tool is specifically designed for situations where traditional recovery methods, such as answering security questions or automatic email links, are not possible. By using the User Access Reset Tool, the administrator can directly intervene to reset the user's password and security data, enabling the user to regain access and then set a new password and security questions securely.
References:
NetSuite Help Center documentation on "User Management and Security."
Administrator's guide to managing user roles and permissions in NetSuite.
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