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Microsoft Transforming Contact Center Experiences with AI in Dynamics 365 AB-250 Question # 13 Topic 2 Discussion

Microsoft Transforming Contact Center Experiences with AI in Dynamics 365 AB-250 Question # 13 Topic 2 Discussion

AB-250 Exam Topic 2 Question 13 Discussion:
Question #: 13
Topic #: 2

HOTSPOT

You are configuring inbound and outbound calling behavior for voice interactions.

Inbound calls must follow the appropriate handling configuration. Outbound calls must display the specified caller ID when a customer service representative (CSR) places the call.

You need to perform the necessary task for each requirement.

What task should you perform to meet each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

AB-250 Question 13


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