When an administrator begins to open asupport ticketwithin theJuniper Mist portal, theMarvis Virtual Network Assistantproactively assists by presenting relevant, AI-driven recommendations and documentation.

According to theJuniper Mist Marvis Virtual Network Assistant Guide, this process is described as:

“While an administrator creates a support case, Marvis automatically searches the Mist knowledge base and presents probable causes and recommended solutions based on the detected issue type.”

If the issue involves anAP that does not power on, Marvis retrieves contextual data such as PoE status, switch port state, and recent telemetry logs, then providesautomated guidance—for example, checking PoE configurations or cable connectivity.

Thus, while the administrator fills in the “New Ticket” details,Marvis provides potential solutions directly from Juniper Mist’s documentation, potentially resolving the issue before a support case is even submitted.

The correct answer isD. Marvis provides possible solutions to AP power problems from the Juniper Mist documentation.