When stakeholders provide conflicting acceptance criteria, resolving the conflict effectively requires focusing on the underlying business goals rather than getting stuck in technical or solution-level disagreements.
Option D is correct because it aligns with the core role of a business analyst and an acceptance tester: to understand and validate business needs. By exploring the root business objectives, you can help stakeholders reframe the problem and reach a compromise based on what delivers the most value.
Other options:
A may lead to confrontation and unproductive discussion without proper facilitation.
B is risky — prioritizing stakeholders may escalate conflict or appear biased.
C assumes you can objectively resolve the conflict based only on pros and cons, but without understanding the business context, the decision may not meet stakeholder needs.
Answer: D. Instead of discussing conflicting technical solutions, you try to understand the underlying business needs
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