The first step in the category management process is to build the team, create a project charter, and develop a scope of work. This foundational step ensures that there is a clear understanding of the project's goals, roles, and responsibilities. A well-defined project charter aligns the team and stakeholders, sets the project's direction, and helps in developing a comprehensive strategy for managing the category.
References:
"Category Management in Purchasing: A Strategic Approach to Maximize Business Profitability" by Jonathan O'Brien.
Institute for Supply Management (ISM) guidelines on category management.
Chartered Institute of Procurement & Supply (CIPS) resources on category management.
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