Lessons learned is a technique that involves identifying and documenting the successes, failures, and best practices of a project or initiative, and using them to improve the performance and quality of future work. Lessons learned can help the manager to help the BAs develop their skills and address the corrective actions, because it can provide feedback, insights, and recommendations on how to enhance the business analysis processes, methods, and competencies. Lessons learned can also help to identify the gaps, issues, and opportunities for improvement, and to plan and implement the necessary actions to resolve them. Team restructure, weekly meetings, or team building are not the best options for achieving this goal, because they are either too general, too specific, or not directly related to the business analysis skills and corrective actions. References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 8: Solution Evaluation, page 348
Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 8: Solution Evaluation, section 8.5: Assess Enterprise Limitations, page 159
Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 8: Solution Evaluation, page 348
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