Demonstrating conflict-resolution skills involves addressing the issue through appropriate channels and seeking a resolution that satisfies all parties involved. By meeting with senior management, the auditor acknowledges the employees ' refusal to meet and elevates the concern to a higher level. This approach allows senior management to understand the situation and take appropriate actions to facilitate the audit process while considering the employees ' workload and potential constraints. It demonstrates the auditor ' s ability to handle conflicts professionally and seek collaborative solutions.

The IIA Standards: Standard 2400 – Communicating Results: " Internal auditors must communicate the results of engagements. "

IIA Practice Guide: " Interpersonal Skills for Internal Auditors " : Discusses the importance of effective communication and conflict-resolution skills in internal auditing.