Key Performance Indicators (KPIs) are critical for evaluating service quality and contract compliance in outsourced property management. The IFMA Finance and Business competency highlights that KPIs should be pre-defined and monitored to ensure alignment with service agreements.
Option A (KPIs) is correct because it ensures measurable service performance and accountability.
Option B (Non-compliance response) is important but secondary to setting clear KPIs.
Option C (Regulatory compliance) is a legal necessity, but not the primary focus of contract monitoring.
Option D (Incentives for innovation) is optional and not part of standard contract evaluation.
KPIs drive service efficiency, quality assurance, and contract compliance.
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