In classical management theory, which forms the basis for the organizational principles in theIncident Command System (ICS), the function ofDirecting(often referred to in modern terms asLeading) is the one that specifically addresses and influencesworker behaviors. Directing involves the process of instructing, guiding, supervising, and motivating subordinates to ensure they are working effectively toward the organization's goals. While Planning and Organizing set the stage, it is the Directing function that actually "sets the work in motion."

The Directing function encompasses several key behavioral elements:

Leadership:Influencing workers to perform tasks with enthusiasm and commitment.

Motivation:Understanding the needs of employees and providing the incentives required for high performance.

Communication:Ensuring that objectives and safety protocols are clearly understood.

Supervision:Monitoring the day-to-day work to provide immediate correction or guidance.

Option A (Controlling) focuses on measuring performance against established standards and taking corrective action when goals are not met; it is more about the "results" than the "behaviors" themselves. Option C (Organizing) is about the structure—assigning resources and grouping tasks—not the human interaction.

For theCEDPprofessional, the Directing function is critical during a high-stress disaster response. An Incident Commander or Section Chief must be an effective "Director" to maintain morale, prevent burnout, and ensure that every responder adheres to theSafety Plan. In the chaos of an emergency, clear direction is what prevents "Panic" and "Freelancing," ensuring that human behavior is channeled into a coordinated, disciplined effort that maximizes the efficiency of the response.