FINRA Securities Industry Essentials Exam (SIE) SIE Question # 80 Topic 9 Discussion
SIE Exam Topic 9 Question 80 Discussion:
Question #: 80
Topic #: 9
A customer is unhappy about a $5,000 loss in a stock that the registered representative (RR) recommended and threatens to call FINRA ' s Securities Helpline for Seniors about the matter. What is the most appropriate next step for the RR to take?
A.
The RR should notify their supervisor about the customer ' s dissatisfaction.
B.
The RR is permitted to reimburse the customer for the loss to resolve the customer ' s complaint.
C.
The RR should alert their compliance department to update their Form U4 with the complaint details.
D.
The RR should call FINRA ' s Securities Helpline for Seniors before the customer does and explain their side of the story.
Escalation Requirement: The RR must promptly notify their supervisor or compliance department about the customer’s complaint as required by FINRA rules. Supervisors handle customer complaints according to firm procedures.
Incorrect Options:
B: Reimbursing the customer is not permissible without firm approval and may create compliance issues.
C: Complaints requiring Form U4 updates involve specific allegations such as fraud, not general dissatisfaction.
D: The RR should not contact FINRA directly; the firm will handle communications.
Chosen Answer:
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