Comprehensive and Detailed Explanation (250–350 words)
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The EC-Council CCISO program identifies security awareness and training as the most effective control against phishing because phishing targets human behavior, not technical flaws.
While antivirus and DLP tools (Options A and C) provide supporting defenses, CCISO materials emphasize that informed users are the primary defense layer. Increasing helpdesk staff (Option D) is reactive, not preventive.
Therefore, Option B is correct.
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