An online betting site accepts bets for sporting events held around the world. Due to this, their operations need to be up 24x7. During an internal IT audit, they discovered a vulnerability in their payment gateway system. They assessed that should the payment gateway go down for more than an hour, they will lose about $100,000 and about 15% of their customers to their competitor website. Moreover, they might lose 25% of their customer base permanently due to the constant promotions run by their competitor to attract and retain new customers. This was unacceptable for the business under any circumstances, so immediate corrective measures were taken to fix the vulnerability. What technical term best defines this time period of two hours?
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