The document that meets these requirements is an SLA. An SLA, or Service Level Agreement, is a contract between a service provider and a customer that defines the scope, quality, and terms of the service delivery. An SLA typically includes the responsibilities, metrics, penalties, and other generalities that a provider would have to fulfill for customers to use its platforms. An SLA also establishes the expectations and obligations of both parties, as well as the methods for measuring and monitoring the service performance. The other options are either different types of documents or not related to service delivery. For example, a DOU, or Data Use Agreement, is a document that governs the sharing and use of data between parties; an MOU, or Memorandum of Understanding, is a document that expresses a mutual agreement or intention between parties; a SOW, or Statement of Work, is a document that describes the specific tasks and deliverables of a project or contract. References: CompTIA DataSys+ Course Outline, Domain 2.0 Database Deployment, Objective 2.4 Given a scenario, implement service level agreements.