A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?
A.
Escalate to the network team to check end-to-end connectivity.
B.
Download and install the latest drivers.
C.
Update the anti-malware signatures and scan the system.
D.
Check the wireless settings and validate the DHCP configuration.
High resource usage along with frequentpop-upsare strong signs of amalware infection. The next logical step is toupdate anti-malware definitionsandrun a full scanto detect and remove threats.
Option A:Network performance is likely not the root cause local system behavior points to malware.
Option B:Drivers affect hardware functionality; they don’t resolve malware-related slowness.
Option D:DHCP issues usually cause IP conflicts or no network access, not CPU spikes or pop-ups.
CompTIA A+ Core 1 Exam Objective Reference:
Objective 4.2: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
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