A user reports that the print quality of their desk printer is poor. A technician replaces the ink cartridge, but this does not resolve the issue. Which of the following should the technician do next?
If print quality remains poor after replacing the ink cartridge, the next step is to clean the printheads. Printheads can become clogged with dried ink, especially in inkjet printers, causing streaks or faded output.
From the CompTIA A+ 220-1101 Official Study Guide, Objective 4.3 – Troubleshoot printing problems:
“Poor print quality after replacing cartridges is commonly caused by clogged or dirty printheads. Use the printer's cleaning cycle or manually clean the printheads as needed.”
Verified Source:
CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 4: Printer Troubleshooting
CompTIA Exam Objectives 220-1101, Domain 4.3
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