A help desk technician inspects a laptop keyboard because a single key has stopped working. The technician checks the keyboard for debris. Which of the following actions should the technician do next to troubleshoot the issue cost-effectively?
If only one key is not functioning and debris has been checked, replacing the individual keycap is the most cost-effective next step. It ' s a simple, low-cost option before considering more extensive repairs like replacing the entire keyboard.
[Reference: "CompTIA A+ Complete Practice Tests" by Jeff T. Parker – Chapter 1, Question 10, page 8., , , , , , ]
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