According to CompTIA A+ Core 1 220-1201 objectives under Printers:
Frequent paper jams with no visible obstruction are often caused by worn or dirty feed rollers, which fail to grip and feed paper properly.
Inspecting and replacing the rollers ensures smooth paper feeding and prevents repeated jams, particularly in high-use network printers.
Why the other options are incorrect:
A. Check for firmware updates: Firmware updates address software or functionality issues, not mechanical paper feeding problems.
C. Reseat the fuser assembly: Fuser issues typically cause smudging or incomplete toner adhesion, not paper jams.
D. Clean the corona wire: The corona wire affects toner adhesion and print quality, not paper feeding.
[References:, CompTIA A+ Core 1 (220-1201) Exam Objectives – Printers: “Given a scenario, troubleshoot printer problems including paper jams, feed issues, and maintenance tasks.”, Mike Meyers’ CompTIA A+ Certification Guide, 13th Edition, Chapter on Printer Troubleshooting and Maintenance., , ]
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