A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?
A.
Share the company’s organizational chart with the support team.
B.
Provide customers with relevant use cases for the purchased solution.
C.
Ensure that the customer knows the point of contact for product training.
D.
Clarify roles and responsibilities with the stakeholders.
To avoid the issue of a customer having to explain their problems multiple times to different team members, it is essential to clarify roles and responsibilities with the stakeholders. This ensures that there is a clear understanding of who is responsible for what, and the customer knows exactly whom to contact for each issue
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