Before Cisco CCE can route any contact, the system needs to know what to do with it (the script) and how to classify it (the call type). These two elements form the minimum viable routing configuration required to begin processing.
Why the Correct Answer is Right: A is correct because an ICM Routing Script must exist and be active for CCE to process the call—without a script, there is no routing logic to execute. D is correct because a Call Type must be configured and associated with the ICM script. The Call Type classifies the inbound contact via Dialed Number matching and triggers the appropriate routing script.
Why Each Incorrect Answer is Wrong: B is wrong because Skill Targets are configured within scripts as routing targets, but the system can begin processing a call even before skill targets are reached in the script logic. C is wrong because Network VRU is required for IVR treatment, but a basic call can be routed to an agent without VRU involvement—it is not a minimum requirement. E is wrong because Media Routing Domains are typically pre-configured by default and do not need to be explicitly configured as a prerequisite to begin routing.
Chosen Answer:
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