Cisco Unified Intelligence Center (CUIC) provides various types of reports to help manage and optimize contact center operations, including:B.Real-time Report:These reports provide up-to-the-minute data on contact center activity, such as current call volumes, agent status, and queue statistics, enabling immediate insights into operational performance.C.Historical Report:These reports offer in-depth analysis of past performance, including call volume trends, service level compliance, and agent performance over time, facilitating long-term planning and performance improvement.References:Cisco CUIC's official documentation often outlines the types of reports available, including real-time and historical reports, and their applications in contact center management.