For reviewing the effectiveness of hospital services, the focus is on quality of care and outcomes:
A. Proportion of surgical procedures successful – direct clinical effectiveness measure ✅
B. Average waiting times for treatment – key access and service delivery metric ✅
C. Patient satisfaction ratings – captures perceived quality and experience ✅
Options D (staff costs) and E (car park revenue) are financial/operational efficiency measures, not direct indicators of service effectiveness, so they are less relevant here.
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