A post-occupancy evaluation (POE) is a process conducted after a project is completed and occupied to assess its performance from the user’s perspective. The NCIDQ IDPX exam emphasizes the importance of POEs in evaluating the success of a design.

Option A (Compliance with the punch (deficiency) list):The punch list is addressed during the substantial completion phase, before occupancy, to identify and correct construction deficiencies. A POE occurs after occupancy and focuses on user experience, not punch list compliance.

Option B (The quality of general contractor performance):While a POE might indirectly reveal issues with contractor performance, its primary purpose is not to evaluate the contractor but to assess the design’s effectiveness for the client.

Option C (The completeness of the construction documents):The completeness of construction documents is reviewed during the construction administration phase, not through a POE, which focuses on the user’s experience after occupancy.

Option D (Client satisfaction or dissatisfaction with the project):A POE is specifically designed to gather feedback from the client and users about how well the space meets their needs, identifying successes and areas for improvement. This makes it the correct answer.

Verified Answer from Official Source:

The correct answer is verified from NCIDQ’s official study materials on project closeout and evaluation.

“A post-occupancy evaluation is conducted to assess client satisfaction and determine how well the design meets the intended functional and aesthetic goals.” (NCIDQ IDPX Study Guide, Project Closeout Section)

The NCIDQ IDPX Study Guide defines a POE as a tool to evaluate client satisfaction and the project’s performance post-occupancy. It focuses on user feedback to assess whether the design fulfills its intended purpose, aligning with Option D.

Objectives:

Understand the purpose of a post-occupancy evaluation in the design process (NCIDQ IDPX Objective: Project Closeout).

Apply evaluation methods to assess design performance (NCIDQ IDPX Objective: ContractAdministration).