The Remote Help tool in Check Point Harmony Endpoint assists users with password recovery for specific scenarios, namely Full Disk Encryption (FDE) and Media Encryption & Port Protection (MEPP). TheCP_R81.20_Harmony_Endpoint_Server_AdminGuide.pdfonpage 425, under "Remote Help," provides a clear description:
"There are two types of Full Disk Encryption Remote Help:
One Time Login - One Time Login lets users access Remote Help using an assumed identity for one session, without resetting the password. Users who lose their Smart Cards must use this option.
Remote password change - This option is applicable for users with fixed passwords who are locked out.For USB storage devices protected by Media Encryption & Port Protection policies, only remote password change is available."
This extract confirms that Remote Help offersUser Logon Pre-boot Remote Help(for FDE, covering one-time login and password changes) andMedia Encryption Remote Help(for MEPP, limited to password changes), precisely matchingOption B.
Option Ais incorrect because Remote Help is an active assistance tool, not merely a source of procedural information or FAQs (see page 425).
Option Cis inaccurate; providing links to encrypted files or decryption keys would compromise security and is not mentioned in the documentation.
Option Dis wrong as Remote Help assists end-users with their own access, not admin accounts on SmartEndpoint (see page 425).
[References:, CP_R81.20_Harmony_Endpoint_Server_AdminGuide.pdf, Page 425: "Remote Help" (describes the types of assistance provided by Remote Help)., ]
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