Amazon Rekognition is a service that provides computer vision capabilities for image and video analysis, such as object, scene, and activity detection, face and text recognition, and custom label detection. Amazon Rekognition can be used to automate the quality control process for plaques by comparing the images of the plaques with the images of defects in the Amazon S3 bucket and returning a confidence score for each defect. Amazon A2I is a service that enables human review of machine learning predictions, such as low-confidence predictions from Amazon Rekognition. Amazon A2I can be integrated with a private workforce option, which allows the engraving company to use its own internal team of reviewers to manually inspect the plaques that are flagged by Amazon Rekognition. This solution meets the requirements of automating the quality control process, sending low-confidence predictions to an internal team of reviewers, and using Amazon A2I for manual review. References:

1: Amazon Rekognition documentation

2: Amazon A2I documentation

3: Amazon Rekognition Custom Labels documentation

4: Amazon A2I Private Workforce documentation