The AWS service that will meet the requirements of the company that wants to create a chatbot and integrate the chatbot with its current web application is Amazon Lex. Amazon Lex is a service that helps customers build conversational interfaces using voice and text. The company can use Amazon Lex to create a chatbot that can understand natural language and respond to user requests, using the same deep learning technologies that power Amazon Alexa. Amazon Lex also provides easy integration with other AWS services, such as Amazon Comprehend, Amazon Polly, and AWS Lambda, as well as popular platforms, such as Facebook Messenger, Slack, and Twilio. Amazon Lex helps customers create engaging and interactive chatbots for their web applications. Amazon Kendra, Amazon Textract, and Amazon Polly are not the best services to use for this purpose. Amazon Kendra is a service that helps customers provide accurate and natural answers to natural language queries using machine learning. Amazon Textract is a service that helps customers extract text and data from scanned documents using optical character recognition (OCR) and machine learning. Amazon Polly is a service that helps customers convert text into lifelike speech using deep learning. These services are more useful for different types of natural language processing and generation tasks, rather than creating and integrating chatbots.