A travel booking skill has slot elicitation forfromCity,toCity, andtravelDateinside of a dialog. After going live, the skill is getting negative reviews stating that the skill does not understand the city names when customers try to book travel.
The Alexa Skill Builder addsAMAZON.FallbackIntentto the interaction model with the goal of providing better messaging for out-of-domain utterances.
Why will the addition ofAMAZON.FallbackIntentfail to resolve the customer issue?
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