Creating a unified customer profile in Adobe Experience Platform (AEP) depends fundamentally on theIdentity Serviceand its ability to bridge disparate data fragments. The crucial process is the configuration of theIdentity Graph, which serves as a map of relationships between various identity namespaces (such as Email, CRM ID, and ECID) across different datasets. When data is ingested, the Identity Service looks for these identifiers; if two different records share a common identifier, the service links them together in the graph.
Without a properly configured Identity Graph, data remains siloed in its original datasets. For example, if a "Purchase" event from an offline system contains a CRM ID and a "Web Visit" event contains an ECID, the platform cannot know they belong to the same person unless a third record (perhaps a login event) connects the CRM ID to the ECID. Option A is incorrect because a unified profile requires both attributes and behavioral events to be useful. Option C defeats the purpose of a CDP, which is designed to integratemultiplesources. Option D is a result of the system's function but not the specific underlying process required to achieve unification. Therefore, reconciling identifiers through the Identity Graph is the technical foundation for the "Single View of the Customer."
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