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ACDIS Certified Clinical Documentation Specialist-Outpatient (CCDS-O) CCDS-O Question # 9 Topic 1 Discussion

ACDIS Certified Clinical Documentation Specialist-Outpatient (CCDS-O) CCDS-O Question # 9 Topic 1 Discussion

CCDS-O Exam Topic 1 Question 9 Discussion:
Question #: 9
Topic #: 1

A CDI specialist receives a call from a disgruntled provider regarding recent documentation queries. The provider claims to only have 15 minutes to see patients and does not have time for interruptions like this if it does not increase reimbursement. Which of the following is the BEST course of action to effectively facilitate communication?


A.

Explain to the provider that queries may affect reimbursement, however not directly, and he should comply.


B.

Listen to the provider, agree this does not affect reimbursement, and explain that the CDI team will stop querying.


C.

Request a time at the provider's convenience to review the query process and collaborate to facilitate the best workflow.


D.

Call the provider's superior and report him as being non-compliant with organizational processes.


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