The branch manager notices that a number of customers come in weekly and always use the same teller to
process their deposits. The manager notices that the customers and the teller, who are from the same ethnic
group, are speaking in a foreign language and every once in a while the customers from local ethnic
restaurants will bring the teller lunch. The commercial customers that visit the teller generally deposit the same
amount of cash each time they come in.
How should the branch manager respond to this activity?
Submit