In modern BPM practices,Design ThinkingandAgilemethodologies are increasingly applied to process design. They encourageuser-centered, iterative, and innovative approachesto designing processes that are more adaptable and responsive.
“Applying Design Thinking to process design ensures that customer needs are addressed from the start. Agile principles allow for iterative testing, feedback, and refinement.”
– ABPMP CBOK®, Chapter 5 – Process Design
Benefits include:
Faster feedback loops
Continuous improvement from real-world usage
Higher customer and employee satisfaction
[Reference: ABPMP CBOK®, Chapter 5 – Process Design, ]
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