At the conclusion of design, it's essential tovalidate process performancebefore full-scale rollout. Techniques such as:
Role playing(walkthroughs with stakeholders)
Prototyping(a scaled or digital mock-up of the process)
Direct observation(to evaluate realism and clarity)
These help ensure the process works as intended under real conditions.
“Testing the designed process through techniques like role play and prototyping helps validate process flow, decision points, and user experience before deployment.”
– ABPMP CBOK®, Chapter 5 – Process Design
This validation step helps:
Identify missed dependencies
Expose potential bottlenecks
Gain early stakeholder feedback
[Reference: ABPMP CBOK®, Chapter 5 – Process Design, ]
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