Delivery timelines,capacity, andproductivityare essential metrics that areequally importantas time, quality, and cost in evaluating process performance. They help capture theoperational throughput, resource efficiency, and customer service level.
“Process performance measurement encompasses multiple perspectives, including cost, time, quality, productivity, capacity, and customer responsiveness — all are critical for balanced performance.”
– ABPMP CBOK®, Chapter 6 – Process Performance Management
Thus, these indicators:
Provide abroader performance view
Reflect how well a process is meetingcustomer and operational goals
Supportroot cause identificationduring performance gaps
[Reference: ABPMP CBOK®, Chapter 6 – Process Performance Management, ]
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