Abottleneckoccurs when aprocess step limits the overall capacity or speedof the entire process. It results in abacklog, delays, and performance drops. Identifying and eliminating bottlenecks is a core function of process analysis and performance improvement.
“Bottlenecks are process constraints that limit throughput. They can be caused by task complexity, limited resources, or inefficient procedures and are visible through queues and wait times.”
– ABPMP CBOK®, Chapter 4 – Process Analysis
Common bottleneck indicators:
Long queues
Low throughput
Overutilized resources
[Reference: ABPMP CBOK®, Chapter 4 – Process Analysis, , ]
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